In an era where digital security is paramount, a prominent retail company has recently acknowledged a cybersecurity issue that has led to significant disruptions for its customers. Reports of outages and operational challenges have surfaced, raising concerns among shoppers.
The retailer, based in the UK, issued a statement to its customers, revealing that it has been actively managing a cyber incident over the past few days. The communication, attributed to the company’s CEO, emphasized the need for operational adjustments to safeguard both customers and the business itself.
Despite the ongoing challenges, the company reassured its customers that physical stores remain operational, and its online platforms, including the website and mobile application, are functioning as expected.
In a formal announcement to the stock exchange, the retailer disclosed that it has enlisted the help of external cybersecurity specialists to thoroughly investigate the incident. Additionally, the company has informed relevant data protection authorities about the situation.
Details regarding the specific nature of the cyberattack remain unclear, including whether any customer data has been compromised. This uncertainty has left many customers anxious about the security of their personal information.
Some customers have reported issues with in-store payment systems, indicating that card terminals were malfunctioning. Social media platforms have seen a flurry of complaints from shoppers experiencing similar problems at various locations, particularly concerning order pick-up services.
A representative from the company confirmed that certain operational limitations were implemented, including restrictions on click-and-collect services and contactless payment options. However, it was noted that contactless payments have since been restored.
When approached for further details regarding the cyber incident, the spokesperson refrained from providing additional comments. Nevertheless, the company has acknowledged its commitment to resolving the technical difficulties affecting its stores.
According to its latest annual report, the retailer serves approximately 32 million customers annually, highlighting its significant presence in the retail market.
Updated with additional insights from the retailer.